Changes made in GroupVine

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • October 02, 2017 17:37
    GroupVine Support Dispute this change
  • September 16, 2017 22:18
    GroupVine Support
    Reason: Question included a member's personal email address
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  • August 16, 2017 20:41
    GroupVine Support
    Changed reply in topic of Do email recipients have to CONFIRM to be on our email list? by GroupVine Support to One of the conveniences of GroupVine is that members who will be receiving email only need to be added to your account and not required to take any other action to receive email.<br /><br />We found that members don't always get around to setting up an account or password, so they miss out on your community emails.&nbsp; By eliminating this expectation, you can be confident that your first email will be sent to your intended members.<br /><br />We do require approved senders, i.e. Administrators and Editors, to confirm their email address.&nbsp; To make it very easy, when a new sender sends their first email, we ask that they confirm their email address then, so Administrators don't have to keep track..
  • August 16, 2017 20:40
    GroupVine Support
    Reason: Resolved through email
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  • August 16, 2017 20:35
    GroupVine Support
    Changed reply in topic of Link to Subscribe by GroupVine Support to Hi, I'm going to contact you outside of this forum to give you your customized link. It can be found by clicking "Membership, lists, sub-groups &amp; permissions" on your home page and then the Applications button, but I'll walk you through the process and give you the exact link via email. Regards, Paula.
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  • August 16, 2017 20:30
    GroupVine Support
    Changed reply in topic of I need to change the e-mail address for mail delivery errors. Please advise. Thanks. by GroupVine Support to Hi, To change who receives bounced email notifications, click <b>Account settings</b> on your home page and select a new <b>Email Manager</b>. Note, since having an Email Manager is optional, you can also select "(No member selected)", which is the first choice in the list..
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  • August 16, 2017 20:28
    GroupVine Support
    Reason: VM
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  • August 16, 2017 20:26
    GroupVine Support
    Changed reply in topic of Parents want to get texts on cell phones by GroupVine Support to Hi Everyone,<br /><br />Members can now be set up to&nbsp;receive text notifications for&nbsp;all emails or just ones the sender has tagged as "Urgent". &nbsp;(Text messaging fees may apply&nbsp;based on each individual's mobile phone&nbsp;plan).<br /><br /><p>Members still receive emails in their inbox and this gives them the option to be notified when one has arrived, which could be important especially if it's urgent and needs their attention.</p>Members would need to provide the following information:<br /><ol><li>Mobile phone number, including area code</li><li>Mobile phone carrier - AT&amp;T, Alltel, Boost Mobile, Consumer Cellular, Cricket, Metro PCS, Republic Wireless, Sprint, T-Mobile, Ting, US Cellular, Verizon, or Virgin Mobile</li><li>Option for receiving text notifications -&nbsp;No text notifications (default), receive a text notification for all emails, receive a text notification only for emails the sender has tagged as "Urgent"</li></ol>If you're interested in text notifications, please contact us at <a href="mailto:support@groupvine.com" rel="nofollow" target="_blank">support@groupvine.com</a> and we can help you set this up for your community!<br /><br />Best,<br />Robin.
  • August 16, 2017 20:26
    GroupVine Support
    Changed reply in topic of Parents want to get texts on cell phones by GroupVine Support to Hi Everyone,<br /><br />Members can now be set up to&nbsp;receive text notifications for&nbsp;all emails or just ones the sender has tagged as "Urgent". &nbsp;(Text messaging fees may apply&nbsp;based on each individual's mobile phone&nbsp;plan).<br /><br /><p>Members still receive emails in their inbox and this gives them the option to be notified when one has arrived, which could be important especially if it's urgent and needs their attention.</p>Members would need to provide the following information:<br /><ol><li>Mobile phone number</li><li>Mobile phone carrier - AT&amp;T, Alltel, Boost Mobile, Consumer Cellular, Cricket, Metro PCS, Republic Wireless, Sprint, T-Mobile, Ting, US Cellular, Verizon, or Virgin Mobile</li><li>Option for receiving text notifications -&nbsp;<span>No text notifications (default), r</span><span>eceive a text notification for all emails, r</span><span>eceive a text notification only for emails the sender has tagged as "Urgent"</span></li></ol>If you're interested in text notifications, please contact us at <a href="mailto:support@groupvine.com" rel="nofollow" target="_blank">support@groupvine.com</a> and we can help you set this up for your community!<br /><br />Best,<br />Robin.
  • August 16, 2017 20:20
    GroupVine Support
    Changed reply in topic of Welcome New Members by GroupVine Support to Hi Julie,<br /><br />We don't have a way to set up an automatic welcome email for new members (like we do for new Administrators and Editors &amp; Senders), but I noticed you allow general members to send email in your&nbsp;GroupVine account. &nbsp;When new members are added from the <b>Add member(s)</b> tab on your membership page, by default, a "How-to" email is sent to new members. &nbsp;This email is very short to let a new member know how to send email to members from their personal email account. &nbsp;<br /><br />If you're more interested in sending your own welcome email, you could create an email and at Step 2, click the last option <b>Select specific members</b> and choose who you'd like to send your email to and send your email as usual. &nbsp;<br /><br />Then, when you have additional new members, you can resend your welcome email and just change who the recipients will be. &nbsp;To do this, click <b>Email archive</b> on your home page, find your welcome email and click the icon (<img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1544887/14399-x9zofn_inline.png?1485804566" title="Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1544887/14399-x9zofn_inlinepng1485804566" />) in the <b>Resend</b> column. &nbsp;Once the email is opened in your editor, click <b>Email Settings</b> down the left, deselect the previously selected members under <b>Select specific members </b>and select&nbsp;your new members, and click <b>Save Changes</b>.&nbsp; Then before sending, you can click <b>Click to preview Final recipients</b>&nbsp;under your Send Final ! button just to make sure the welcome email will be sent to the correct members and if so, click <b>Send Final !<br /><br /></b>Hope this helps! &nbsp;Let me know if you have any questions!<br /><br />Best,<br />Robin.
  • August 16, 2017 20:19
    GroupVine Support
    Reason: SFM question
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  • August 16, 2017 20:13
    GroupVine Support
    Reason: No longer handle thing this way
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  • August 16, 2017 20:12
    GroupVine Support
    Changed reply in topic of Deleting a subgroup by GroupVine Support to Hi Sarah,<br /><br />Please see below to find the Delete button under Sub-groups<br /><br /><img src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1636543/29748-1iujhiw_inline.png?1502914308" title="Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1636543/29748-1iujhiw_inline.png?1502914308" />.
  • August 16, 2017 19:59
    GroupVine Support
    Reason: Resolved through email
    Dispute this change
  • August 16, 2017 19:56
    GroupVine Support
    Changed reply in topic of Change name of newsletter by GroupVine Support to Hi Carla,<br /><br />There isn't a "Save As", but you can make a copy of your email. &nbsp;To do this, click <b>Group content (delete, copy, move)</b> on your home page, click the checkbox of the email you'd like to make a copy of, click <b>Copy</b> and then click&nbsp;<b>Paste</b>. &nbsp;A new Draft email will show up under <b>Draft emails</b> with the same "Subject" and with its "Address Name" appended with a version number. &nbsp;You can change the new Draft email's Subject by either clicking on the email's Subject on this page or clicking the email's Address Name to bring the email up in the editor.<br /><br />Hope this helps!<br />Best,<br />Robin.
  • August 16, 2017 19:55
    GroupVine Support
    Changed reply in topic of Change name of newsletter by GroupVine Support to Hi Carla,<br /><br />There isn't a "Save As", but you can make a copy of your email. &nbsp;To do this, click <b>Group content (delete, copy, move)</b> on your home page, click the checkbox of the email you'd like to make a copy of, click <b>Copy</b> and then click&nbsp;<b>Paste</b>. &nbsp;A new Draft email will show up under <b>Draft emails</b> with the same "Subject" and with its "Address Name" appended with a version number. &nbsp;You can also change the new Draft email's Subject by either clicking on the email's Subject on this page or clicking the email's Address Name to bring the email up in the editor.<br /><br />Hope this helps!<br />Best,<br />Robin.
  • August 16, 2017 19:55
    GroupVine Support
    Changed reply in topic of Change name of newsletter by GroupVine Support to Hi Carla,<br /><br />There isn't a "Save As", but you can make a copy of your email. &nbsp;To do this, click <b>Group content (delete, copy, move)</b> on your home page, click the checkbox of the email you'd like to make a copy of, and click <b>Copy</b> and then click&nbsp;<b>Paste</b>. &nbsp;A new Draft email will show up under <b>Draft emails</b> with the same "Subject" and with its "Address Name" appended with a version number. &nbsp;You can also change the new Draft email's Subject by either clicking on the email's Subject on this page or clicking the email's Address Name to bring the email up in the editor.<br /><br />Hope this helps!<br />Best,<br />Robin.
  • August 16, 2017 19:50
    GroupVine Support
    Changed reply in topic of Change name of newsletter by GroupVine Support to Hi Carla,<br /><br />There isn't a "Save As", but you can make a copy of your email. &nbsp;To do this, click <b>Group content (delete, copy, move)</b> on your home page, click the checkbox of the email you'd like to make a copy of, and click <b>Copy</b> and then click&nbsp;<b>Paste</b>. &nbsp;A new Draft email will show up under <b>Draft emails</b> with the same "Subject" and with its "Address Name" appended with a version number. &nbsp;<br /><br />Hope this helps!<br />Best,<br />Robin.
  • August 16, 2017 19:37
    GroupVine Support
    Changed reply in topic of I need to add members, but do not have that tab available. by GroupVine Support to Hi Kelly,<br /><br />I see you're set up as a Administrator in your account, and when you sign in, you should be able to click the link&nbsp;<b>Membership, lists, sub-groups &amp; permissions</b>&nbsp;on your home page. &nbsp;Then click the&nbsp;<b>Add member(s)</b>&nbsp;button down the left to add members individually or click the&nbsp;<b>Upload member file&nbsp;</b>to add members in bulk using a formatted upload file. &nbsp;Contact us at <a href="mailto:support@groupvine.com" rel="nofollow">support@groupvine.com</a> if you need specific help with either of these!<br /><br />Hope this helps!<br /><br />Best,<br />Robin.
  • August 16, 2017 19:36
    GroupVine Support
    Reason: References VM
    Dispute this change
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