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I’m so so frustrated

My newletter disappeared!

My newsletter disappeared and my draft shows as a blank page. Please help. I have just tried for a second time and the program froze and the newsletter is gone.
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  • Hi Newton VIPS,

    I'm really sorry to hear of the problem you're having with your newsletter ... I hope I can help resolve this for you right away.

    We are aware of a problem where sometimes when the spellchecker is used in the editor, a blank email is sent, so this may have happened in your case.  (We haven't been able to reproduce the exact steps so we can fix this problem.)

    If this may be what you did, could you try sending your email without using the spellchecker and drop us an email at support@groupvine.com to let us know if it was sent correctly?  Also, if you have a chance, we'd appreciate it if you could let us know the detailed steps you took when your email was sent as a blank page --- we hope to duplicate this and fix it asap!

    Hope this helps and fixes your email!

    Best,
    Robin
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